FAQ's /Shipping

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance. Our products are in U.S currency.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

 

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

Click below to visit PayPal for details:

https://www.paypal.com/ca/webapps/mpp/account-selection

 

How much does shipping cost?

Items are shipped air mail via Canada Post. The average delivery time to the USA/Canada is 5-12 days. The average Europen delivery time is 5-20 days. My experience with Australia is that it can range from 2 -4 weeks.

If spending more then $50 US, please use coupon code FREESHIPPING (*** for USA/Canada only)

U.S.A = $7.95 US flat rate

Canada = $9.95 US flat rate

United Kingdom, France, Ireland, Norway, Denmark, Germany, Netherlands = $9.95  US flat rate

Australia ( **can take 2-8 weeks to arrive) = $13.95 US 

***Sibérie Perfumes is not responsible for any customs fees, VAT's or any tariffs charged by your government.

How long does it take for my order to ship?

Please note that all the products I offer are made fresh to order. I am a one women business fufiling the orders. My perfume oils are not mass produced or pre-packaged until purchase therefore please expect 2 -5 days for any order to be processed and filled before shipping.

Samples

Do purchases come with free samples? 

Purchases include sample(s), however, if you would like a specific sample, please indicate in the checkout comment box which fragrance you would like and I will include it with your order .

 

I've never used a perfume oil before, how do I wear it?

Perfume oils are meant to be worn close to the body on pulse points ( wrists, neck, behind ears & knees) and is a unique experience as the scent develops & blossoms over time with your body chemistry. You can also layer several fragrance oils to create your own personalized scent. I also like to rub a little but in the ends of my hair to tame the frizzies and everytime your hair moves you get a nice little wiff of your fragrance. Another tip to enjoy your scent is to add a few drops into your bath or to add a couple drops into your favorite body cream.

 

Product Information

( Note** All fragrances DO come with the name printed on the label even though some of the photos do not show that.) All fragrance come in a gift pouch, ready for gift giving!

 

Do you test on animals? Are your products vegan?

All of the products are vegan, notes that are musk, honey or leather are from high quality synthetic ( phthalate-free) fragrance oils. Sibérie Perfumes does not test on animals, nor do I work with companies that test on animals. All products are tested on our family and friends. They are my human guinea pigs!

 

What ingredients do you use?

My perfumes are formulated in a base of organic fractionated (liquid) coconut oil, organic jojoba oil, Non-GMO Vitamin E and natural resins, absolutes, essential oils and safe synthetics. My perfumes are paraben free and phthalate-free.

Curious about fragrance desriptions? You can read some good information here:

http://boisdejasmin.com/2012/02/speaking-perfume-a-z-of-common-fragrance-descriptions.html

How long does perfume oil last, will it go bad?

Perfume oils actually age beautifully over time and the aroma notes synergize and settle in quite harmoniously. Generally, I recommend you use the product within 1-2 years.. although I have some perfumes that are 4-5 years old and they have not spoiled at all. I also recommend you keep it away from sunlight and heat to prolong it's quality.

 

Do you send free samples to bloggers?

I love to send samples to established perfume, beauty, fashion & lifestyle bloggers. Please contact me at siberieperfumes@gmail.com for more information or view the Influencers + Collaborators page for more info..

 

Do you create Custom perfumes?

Yes, I love to create custom fragrances! Visit our product listing page to view our Custom Order option. Custom perfumes always make a unique gift for your friends, colleagues, significant other or just for yourself.

 

Do you offer wholesale to stores?

 Please contact me at siberieperfumes@gmail.com for further information.

 

Refunds & Exchanges

What about Refunds or Exchanges?

Due to hygienic reasons of skin care products, Sibérie Perfumes is NOT able to accept returns or give refunds ( unless there was an error on my end). Please contact us in the event there was an issue with your order and we are happy to resolve any issues on a case-by-case basis. Scent is a very subjective thing and each fragrance can smell different on everyone due to their unique body chemistry.

 

Additional Policies

LEGAL DISCLAIMER

I do not recommend the use of products containing essential oils during pregnancy or while breast feeding. Please consult about using essential oils with your doctor if you are pregnant/nursing or have any serious health conditions before your place an order.

SHARING OF EMAIL & INFORMATION

Sibérie Perfume does not share customer email addresses or personal information with anyone.